Q: If an application is barcode enabled, can I run it on my non-barcode enabled handheld?
A: Yes, of course! Barcode scanning is a great way to collect information quickly, but all of our applications that are barcode enabled work without a scanner as well.

Q: Why do I get the message "Incorrect ROM Version" when I run CSS software on my SPT1500?
A: You need to upgrade your handheld's OS. We have a download link for the SPT1500 Flash tool to upgrade your SPT1500 on our downloads page. Delete the application off the handheld before flashing the ROM to avoid an incorrect expiration message afterwards.

Q: Why does my trial version of CSS software say it's expired after I upgrade my SPT1500 ROM?
A: You need to delete the software and then reinstall it on your handheld. It will be good for the full 30-day trial.

Q: How do I delete an application off my handheld?
A: Select "Home" silkscreen button. Select "pulldown" silkscreen button (below "home"). From pulldown menu choose "Delete...". Scroll thru list of applications loaded on handheld. Select the application from the list, Delete button, and yes to delete application and all its data. To reinstall an application, use the Palm Desktop Install tool as before.

Q: How do I check what version of the PalmOS I have on my handheld?
A: Select "Home" silkscreen button. Select "pulldown" silkscreen button (below "home"). From pulldown menu choose "Info...". Choose Version button at bottom of screen. PalmOS version is at the top of the screen.

Q: If my HotSync fails or is interrupted, how to I check the HotSync logfile?
A: Click on the HotSync manager icon in the system tray of your PC desktop. This is located in the bottom right corner of your display. A pop-up menu will display, select View Log...

Q: When do I need to register a trial version?
A: Only after the 30-day trial is up and if you want to purchase the software.

Q: My application trial period has expired and "111111" does not work to register it?
A: "111111" is the default Admin password that we create all our software with. This password can be changed within the Admin functionality of the application. This is not the registration code. The registration code is unique to a handheld based upon the information you see on the Registration form within the Admin function of the application. You will receive a registration code after purchasing one of our products and after supplying the needed registration information.

Q: I installed the software, but I don't get a csv file when I do a HotSync. What has to happen to run the conduit?
A: Be sure to exit and restart the HotSync manager before doing the HotSync. This registers the conduit with the HotSync manager. Right mouse click the HotSync manager icon in the PC system tray (right bottom corner of PC desktop) to exit.

Q: How do I learn more about my PalmOS handheld?
A: www.PalmOS.com has many great links for novices to serious developers.

Q: What if I don't want to load the applications on my handheld or I haven't purchased a handheld yet but want to see what the applications do?
A: If you don't want to try the software on your Palm pilot, we do have extensive screen shots on our website that should help you to understand what the software is capable of doing. These can be navigated to from our Products page. These applications were created as standard applications, so if you don't see exactly what your looking for or would like more functionality we can customize them to meet your specific needs.

Q: What information is needed to register my application after I purchase it?
A: Enter the Admin section of the application. First enter the Admin password on the Verification form. After a correct password is entered, select the Register button on the Admin Main form. On the Register form, select the Security Info button. A dialog will display. Send this information to register@cougarsoft.net. A registration code will be sent to you that you enter on this same form to register it. This will be sent after verification of the sale is completed.

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